Cancellation Policy

By placing a booking via our website, you agree to the relevant cancellation policy for your tour as outlined below. Any booking cancellations will incur the cancellation fees as shown below.

If you have any queries regarding our cancellation policy, please contact us prior to placing your booking.

Adelaide Day Tours

All tours

  • Within 8-14 days of departure: 50% of booking value;
  • Within 7 days of departure: 100% of booking value

Australian Tours

All tours
  • After deposit has been received: loss of deposit;
  • Within 60 days of departure: 100% of booking value

Japan Tours

All tours
  • After deposit has been received: loss of deposit;
  • Within 70 days of departure: 100% of booking value

New Zealand Tours

All tours
  • After deposit has been received: loss of deposit;
  • Within 70 days of departure: 100% of booking value

Rail Holidays

All tours that include travel aboard the Ghan
  • After deposit has been received: loss of deposit;
  • Within 130 days of departure: 100% of booking value
 
All other tours
  • After deposit has been received: loss of deposit;
  • Within 71 – 100 days of departure: 50% of booking value plus deposit;
  • Within 70 days of departure: 100% of booking value