BOOKING TERMS & CONDITIONS
Information: These general booking terms & conditions apply to all travel services offered by the Holiday Wonders group (ABN 84 418 237 843), trading as COTA Holidays. The purchase of any products offered by us shall constitute a contractual agreement between you (the Traveller) and the Holiday Wonders group (the Company), and represents the acceptance by you of these general booking terms & conditions (the Terms) as listed below. As the main traveller, you also accept these Terms on behalf of all travellers in your booking.
You warrant to us that you are at least 18 years old and have the power & authority to enter into a binding contract with us, and that the information that you provide us about yourself is true, accurate, current & complete.
Additional terms & conditions may apply to selected Tours. These are listed on the Product information pages within our website.
Selected tours may also be operated by a Third Party Tour Operator, with additional terms & conditions from the relevant company also applying to your booking.
1.1 To make a new reservation on any of our Tours, please visit our Website (cotaholidays.com.au), call 1300 1500 50 (or +61 8 8373 1282 from outside Australia) or email firstname.lastname@example.org.
1.2 Your reservation will be confirmed by our Reservations team within 24 working hours. For all urgent enquiries, please call 1300 1500 50 (or +61 8 8373 1282 from outside Australia).
2. NAME REQUIREMENTS & TRAVELLER DETAILS
2.1 When making a booking, you must enter the details of each traveller correctly and according to their passport (or Photo ID for domestic Tours). Travellers will be denied carriage if the traveller’s name varies from their booking, with full cancellation fees applying. The Company accepts no responsibility for any loss or damage arising from the incorrect entry of a traveller’s name.
2.2 It is the traveller’s responsibility to ensure that all details of the booking are correct before proceeding.
2.3 An amendment fee will be charged by the Company and any relevant airlines for any applicable name changes.
3.1 All Tours offered on this Website are subject to availability and can be withdrawn at any time without notice by the Company. The prices are also subject to change at any time, depending on availability and special offers.
3.2 All pricing displayed on our Website is in Australian Dollars (AUD), unless stated otherwise.
3.3 Payments made using a foreign card will be processed in Australian Dollars (AUD) and may incur a currency conversion fee. Please contact your card issuer or bank for more details.
3.4 All prices include the Goods & Services Tax (GST) and other value added taxes where applicable.
3.5 The From price displayed for each tour is based on the lowest price available on a per person, twin share basis. Click on the options available (departure dates, room type & departure city) on the Tour information page for your actual tour pricing.
3.6 Tour prices are available online departing from Adelaide, Brisbane, Hobart, Launceston, Melbourne, Perth & Sydney for most tours. If you would like to depart from a different city, please contact us for a price.
4. SURCHARGES & DISCOUNTS
4.1 A surcharge will apply if the airfare included as part of your tour is not available at the time of booking, or if any applicable special offers have sold out for your requested Tour departure date.
4.2 You will be notified at the time of booking confirmation if the included airfare is not available and if any surcharges apply. If you decide not to proceed with your booking due to any extra surcharges, your Tour booking can be cancelled and your deposit will be refunded.
4.3 Any applicable discount codes will have separate relevant terms & conditions of use, and will be subject to availability at the time of booking.
5. DEPOSIT & FINAL PAYMENT
5.1 A deposit will be required at the time of booking to secure your reservation. The deposit amount varies for each tour and is listed on the Product information page for each Tour. All deposits, unless stated otherwise, are strictly non-refundable.
5.2 Final payment will be due by the date listed on your invoice. Information regarding your final payment due date can also be found on the Product information page, your Tour Booking Cart and on your confirmation email. Travellers will need to login to the My Account section of our website to pay for the balance of your booking.
5.3 Please note that any late payments may result in your booking being cancelled, with cancellation fees applying as per the Tour’s cancellation policy.
6. PAYMENT OPTIONS
6.1 Payments for your Tour booking can be made via our Website using Direct Deposit / Bank Transfer, Cheque, Visa, Mastercard & American Express.
6.2 A transaction fee of 1.9% applies for all payments made using Visa, Mastercard & American Express cards.
6.3 Please allow up to 2 working days for your payment to clear if you are paying by Direct Deposit. An updated invoice will be sent to you once your payment has cleared.
6.4 Please allow up to 5 working days for your payment to clear if you are paying by Cheque. We recommend paying using alternative payment methods if you are travelling within 60 days of booking.
6.5 Your Tour booking will only be confirmed once your payment has cleared and you have received a confirmation email.
7. CANCELLATIONS BY YOU
7.1 All deposits paid at the time of your booking are strictly non-refundable and non-transferable.
7.2 Each Tour has a different cancellation policy. The details of your Tour’s cancellation policy can be found on the Tour information page.
7.3 If you have a booking for a Tour or Flight and you do not show up to check-in or otherwise do not avail yourself of such Tour, 100% cancellation fees will apply and you will not be entitled to any refund for your Tour. Please note that a no-show to any Flight will also void any onward or return flights on your ticket.
7.4 If a traveller is unable to join the tour and another traveller will be joining the Tour instead, full cancellation fees may apply, with the new traveller treated as a new booking.
8. AMENDMENTS BY YOU
8.1 Any changes to your booking may be subject to an amendment fee which varies for each tour.
8.2 Any changes involving amendments to airline bookings will also be subject to the airline’s amendment fees, as well as any applicable difference in fares and taxes. This amendment fee will be advised to you at the time that the change is requested.
8.3 Any booking changes to a different Tour departure date may be treated as a new booking, with the existing booking being charged the applicable cancellation fees.
9. CANCELLATIONS & AMENDMENTS BY US
9.1 The Company reserves the right to cancel or reschedule any Tour departure as a result of operational requirements or circumstances beyond our control.
9.2 If the Company cancels any Tour departure prior to its scheduled departure date, the Company will refund the full amount paid for the Tour booking. The Company may also offer a similar Tour for the same travel dates or the same Tour for different travel dates. Any difference in cost may apply if you are moving to a different tour.
9.3 The Company is not liable for any additional costs or fees relating to airfares or other travel arrangements not made through the Company.
9.4 The Company reserves the right to cancel your booking if we have reasonable grounds to believe that it is fraudulent. In such circumstances, we will attempt to contact you by email or phone, or contact your bank. In the event that we are unable to contact you or your bank, we may cancel your booking with no liability.
10.1 Any refunds will be subject to the booking Terms listed, and will be made via the payment method that was used for your original booking.
10.2 No refunds will be provided for any unused services, transportation or voluntary changes made by you.
11.1 The price displayed for your Tour includes flights (as required), accommodation, transport, sightseeing activities, entrance fees and meals as shown on the Tour itinerary.
12.1 The Tour price excludes any relevant passport & visa fees, travel insurance, laundry, phone calls, minibar, beverages, meals not shown on the Tour itinerary, optional activities and all items of a personal nature.
13. INCLUDED FLIGHTS
13.1 All airfares included as part of your holiday are subject to availability in the booking class listed on the Tour information page at the time of booking (see clause 4.1).
13.2 All airline travel is subject to the airline’s terms & conditions which may limit or exclude their liability to you.
13.3 The flight details for international tours will be advised at the time of booking. For domestic tours, your flight details will be advised about 30 days before departures, once the Tour group has been finalised.
13.4 If you have any airline preferences, please let us know via the Notes section of our booking form or call us on 1300 896 282 (+61 8 8373 1282 from outside Australia). A surcharge may apply for some airlines, subject to availability. This will be advised at the time of booking confirmation.
13.5 All airfares included in our holiday packages include travel in Economy Class and a check-in baggage allowance on all flights, unless stated otherwise.
13.6 Travellers may choose to upgrade their flights to Premium Economy, Business or First Class (where available) for an extra cost. Contact us for more details.
13.7 Extra costs may apply for onboard meals & entertainment (where available) if your Tour itinerary includes travel with a Low Cost Airline.
13.8 The Company is not liable for any flight cancellations, reschedules or delays caused by an airline, but will make every effort to get you to the start of your Tour in the event of any flight delays or cancellations. Any additional costs incurred will need to be claimed through your travel insurance provider. No refunds will be provided by the Company for any loss resulting from flight cancellations or delays.
13.9 It is the traveller’s responsibility to reconfirm all flight departure times with the relevant airlines prior to departure. Whilst the Company endeavours to advise you of any flight time changes, the Company will not be liable for any costs incurred as a result of travellers missing any flight due to not reconfirming a flight time prior to departure.
13.10 Fees may apply to select seat numbers on some airlines. Contact us for more details.
14. TOUR ITINERARY
14.1 The Company reserves the right to amend the Tour itinerary due to weather conditions, road conditions or any circumstances beyond its control that is prevailing at the time of travel. Any changes are always made i the interest of your comfort & safety.
14.2 On selected Europe Tours, you may arrive in Australia on the night of the second last day of the Tour itinerary instead due to flight connections available at the time of booking. These details will be provided to you at the time of booking confirmation.
14.3 On local & national public holidays, special events, Sundays & religious occasions, selected locations such as museums, places of worship & restaurants as well as some activities may be limited or may not operate. The Company is not liable for any closures due to circumstances beyond its control.
15.1 All meals shown on your Tour itinerary are included as part of your Tour price.
15.2 The meals displayed include ones provided onboard your flights, which are subject to change depending on the flight connections available at the time of booking.
15.3 Please let us know if you have any special dietary requirements at the time of booking so that we can cater for you on your Tour.
16. OPTIONAL ACTIVITIES
16.1 All optional activities are at an additional cost, with selected options available for pre-booking before departure. More details will be provided to you prior to your Tour departure.
17. TRAVEL INSURANCE
17.1 The Company strongly advises that you take out comprehensive travel insurance for all domestic and international holidays. Ask us for a price for travel insurance for your next holiday.
18. FREQUENT FLYER & REWARD PROGRAMS
18.1 If you are a member of any airline’s frequent flyer program, please let us know once you have been advised of your flight itinerary. The Company will pass on any applicable membership numbers to the relevant airlines.
18.2 Hotel rewards & points cannot be earned or redeemed with hotels used by the Company as part of your Tour.
19. HOME TO AIRPORT TRANSFERS
19.1 Return transfers from your home to the airport are included if you are staying within a 30km radius of the Tour’s departure point (Adelaide Airport for Tours beginning / ending with a flight, Adelaide Cruise Terminal for Tours beginning / ending with a cruise, or Adelaide Central Bus Station for Tours operated by coach that departs / returns to Adelaide).
19.2 For Adelaide travellers staying beyond the 30km radius of the Tour’s departure point, a surcharge will apply if you would like to use the included airport transfer. The surcharge amount will be advised at the time of booking confirmation.
19.3 For travellers in all other cities, a home to airport return transfer can be added for an extra cost. Ask us for more details.
20. TOUR LANGUAGE
20.1 All Tours are conducted in English only. Group bookings with a foreign speaking guide are available on request – contact us for more details.
21. FITNESS REQUIREMENTS
21.1 Please advise the Company of any mobility issues that may impact your holiday plans at the time of booking. Any special requests will be passed on to the relevant operators, airlines and suppliers but will not be at the responsibility of the Company.
21.2 Travellers must be able to get on & off coaches, cruise ships & other vehicles without the assistance of the Tour guide, cruise staff or supplier’s staff. A qualified & physically able companion must accompany travellers who need such assistance and must assume full responsibility for their wellbeing.
21.3 On our Active Holidays, additional Fitness Requirements may apply. These details are listed on the Tour information page.
21.4 Some locations visited on our selected Tours may not accommodate wheelchairs and may require standing, sitting or walking for extended times. The Company will not refund any activities that are missed due to a traveller’s inability to participate with the group.
21.5 Motorised wheelchairs & scooters may not be permitted on some Tours.
21.6 On some cruises included as part of our Tours, the cruise may visit a tendered port. At these ports, travellers can take a manual wheelchair onto the tender but may not be able to use it as part of the tender boarding process.
21.7 Any medical attention required whilst travelling with the Company should be sought through a local medical facility when available. The Company reserves the right to quarantine or remove any passenger who shows signs of illness, or who pose a threat to the safety & wellbeing to any other travellers at the Company’s discretion. Any costs incurred for medical assessments, diagnosis or other medical related charges are at the traveller’s expense. Travellers will be allowed to re-join the Tour with a confirmed medical certificate from a licensed health practitioner.
22. VISA & PASSPORTS
22.1 Unless otherwise stated, you are responsible for obtaining & paying for any visas & entry documents required for the destinations visited as part of your Tour. The Company will not accept liability for any traveller refused entry or transport into another country due to the failure of the traveller to carry the correct documentation.
22.2 All travellers visiting international destinations are required to have a current, valid passport at the time of travel with at least 6 months validity beyond the finishing date of your Tour. It is recommended that you also have at least 3 blank pages in your passport.
22.3 For travellers on our Norfolk Island & the Gold Coast tour, it is recommended that you travel with a current, valid passport. You can also travel using a government-issued Photo ID but you may be delayed at the airport’s immigration queues.
23. BAGGAGE ALLOWANCE
23.1 We recommend travelling with one check-in bag (up to 20kg) due to limited space available on Tour coaches & cruises.
23.2 You will also be able to take a carry-on bag on all of your flights & Tour arrangements (up to 7kg).
23.3 The Company will not accept any responsibility for loss or damage of baggage or any of the traveller’s belongings during the Tour. Travellers are encouraged not to bring valuables such as jewellery or large amounts of cash.
24.1 Gratuities are not included in most of our international tours. In most cases, the cost of these gratuities can be prepaid. Ask us for more details.
25.1 Any details including passport details may be passed on by the Company to some overseas government agencies as required.
25.2 We may disclose the details provided by you (including your name, date of birth and contact number) to a third party, including tour operators & hotels used as part of your Tour.
26. COMPLIMENTS & COMPLAINTS
26.1 Any compliments & feedback is always welcome! Please forward this to us by email or mail once you return from your Tour.
26.2 Any complaints should be passed on to your Tour guide immediately so that they can attempt to rectify the matter. Alternatively, please pass your feedback on to us within 30 days of your Tour completion date.
27. EMERGENCY CONTACT
27.1 All travellers must provide an emergency contact name & phone number, as well as their travel insurance details prior to travel. This will allow the Company to contact a friend or family member in the highly unlikely event of an emergency.
28. TRAVEL DOCUMENTS
28.1 The travel documents for all Tour bookings will be available approximately 2 – 3 weeks prior to departure.
28.2 Travel documents will be posted out to the address entered on your booking. Please notify us if your address changes before your travel documents are posted out.
28.3 Adelaide travellers will have the option of collecting their travel documents from our office at 212 Belair Road, Hawthorn SA 5062.
29.1 For your comfort, smoking is not permitted on any Tour vehicle. However, rest stops will be made throughout the itinerary each day. On cruises, smoking is restricted to certain areas of the vessel. This restriction includes cigarettes, e-cigarettes, cigars, e-cigars and any other smoking device.
30.1 During your Tour, certain risks & dangers may arise beyond our control, including but not limited to the hazards of travelling though undeveloped areas; travel by boat, train, plane, coach or any other transport; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. The Company will not be liable for the provision of medical care or the adequacy of any care that may be rendered, or for any risks & dangers that may arise beyond its control.
30.2 We recommend visiting the Australian Government’s Smart Traveller website (smarttraveller.gov.au) for the latest updates regarding worldwide safety alerts.
31. LIABILITY DISCLAIMER
31.1 The Company is liable for providing the services as described in your Tour itinerary including arranging accommodation, transport & sightseeing.
31.2 Your Tour may include the services of Third Party Tour Operators such as airlines, accommodation providers, other carriers, other tour operators and optional activity operators (Third Parties). The Company acts as an agent for the Third Parties who are independent contractors and not part of the Company. Whilst the Company takes all reasonable care in selecting the Third Parties, it does not accept responsibility for any act or omission of the Third Parties.
31.3 International carriage of travellers is subject to international conventions & treaties. These limit and in some cases exclude the carrier’s liability to travellers. Where any claim or part of a claim concerns or involves any travel arrangements provided by any air, sea, waterways, rail or road carrier or any stay in a hotel, the Company’s maximum liability is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention or treaty.
31.4 Once the Tour has departed, the Company may make the provision for comparable services if there are any changes in an itinerary beyond the control of the Company.
31.5 The Company reserves the right to accept or reject any traveller, to expel any traveller from the Tour, or to make any changes to the Tour whenever the Company deems it necessary for the comfort, convenience or safety of its travellers.
31.6 Nothing in these Terms is intended to exclude or restrict the application of consumer guarantees under the Competition & Consumer Act 2010 and the Australian Consumer Law.
32. FORCE MAJEURE
32.1 The Company accepts no liability for any loss, damage or entry of any nature in whole or in part resulting from an Act of God or any other force majeure condition including: fire, volcanic eruptions, environmental pollution or contamination, inclement weather, earthquakes, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, arrests, strikes or labour disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension of any government authority or any licence or permit or authorization, damages to its facilities or any other unforseen circumstances that negatively impacts the Company from being able to fulfil any of its contractual obligations.
33.1 Photos shown on the Website are an indication of places visited on the Tour only.
34. ERRORS & OMISSION
34.1 In the event of any error resulting in the display of a price that has been displayed by mistake, the Company reserves the right to cancel your reservation or re-invoice at the correct Tour price. You will be informed of this as soon as possible and can choose to continue with your Tour booking at the correct price with no compensation or cancel your booking.
ABN: 84 418 237 843
212 Belair Road, Hawthorn SA 5062, Australia